The Bureaus, Inc. is proud to maintain our A+ rating and Accredited Business designation with the Better Business Bureau (BBB), representing their confidence in our trustworthy operations. The organization recommends and highly rates businesses, like ours, that consistently treat customers in a fair and honest way and take prompt and appropriate action to resolve issues in a timely manner.
As the authority on trust in the marketplace and the leading resource for providing objective, unbiased information on businesses to the public, the BBB has helped consumers make informed decisions about products and services for over 100 years. This nonprofit organization was designed to promote trust in the marketplace by providing educational information to consumers and expert advice to its accredited members. They have evaluated the trustworthiness and business ethics of millions of companies throughout North America, making their name and logo among the most recognizable in the business world. Consumers turn to the BBB when they want businesses to be held accountable, when they want to give feedback, and when they are pleased with the service they receive.
Accreditation through Proven Integrity
The Bureaus maintains our Accredited Business designation, signifying our agreement and adherence to the organization’s high standards of ethical business behavior. We have demonstrated that we continually meet and maintain the BBB Code of Business Practices and BBB Accreditation Standards. These standards include establishing trust, advertising honestly, telling the truth about products and services, being transparent, honoring promises, being responsive, safeguarding privacy, and embodying integrity.
Confidence in Our A+ Rating
In addition to our accreditation, we proudly display our A+ rating for exceeding expectations based on many additional factors. Verified and evaluated by BBB professionals, the ratings assess objective information and actual incidences of a business’ behavior. The A+ (highest) through F (lowest) letter-grade scale represents the BBB’s degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns. Complaint history drives the letter-grade rating through a number of factors that include the number of complaints and how a business resolves these issues. Additional rating factors include the amount of time a company has been in business, the type of business, transparency in business practices, and more. The Bureaus, Inc. has been a leader in the Accounts Receivable Management (ARM) industry since 1928, and our business has experience in and a proven track record of proactively preventing issues while achieving performance goals and providing exceptional customer service.
Marian Sangalang, Vice President of The Bureaus, says that “we are a master servicer for non-performing receivables portfolios that has a very compassionate approach to account management. Our company culture promotes continuous improvement and innovative solutions to deliver a positive consumer experience. In addition to maintaining the BBB’s Standards for Trust, we uphold a comprehensive set of best practices when delivering compliant, high-quality account recovery services and portfolio acquisitions for our clients and their customers.”
Trust in Our Reputation
Our BBB accreditation shows customers that we operate honestly and with integrity, helping consumers identify us as a reputable and compliant organization with lawful business practices. Our A+ rating demonstrates our commitment to ethical practices and consumer satisfaction for our clients. This information is easily accessible by all consumers by easily searching for The Bureaus, Inc. BBB business profile where reviews are shared from other consumers and additional information to help clients and consumers evaluate our business as a professional, reliable, trustworthy, and A+ organization.
“Our A+ rating, recognizing our ethical business practices, is something that we are proud to have achieved and are dedicated to maintaining. We appreciate the hard work of our team members who contribute to consistently meeting these standards, going above and beyond to appropriately resolve complaints, respond promptly, and take care of all of our valued clients and their customers.” continues Marian. “We plan to continue our asset management firm’s 92-year tradition of exceeding expectations, meeting consumer needs, and creating meaningful connections that build loyalty through compassion and result in positive, successful relationships.”
About the Better Business Bureau
The Better Business Bureau (BBB) is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. All BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million businesses, 11,000 Charity Reviews, dispute resolution services, alerts, and educational information on topics affecting marketplace trust. Visit www.bbb.org for more information.
About The Bureaus, Inc.
The Bureaus, Inc. is a master servicer for accounts receivable portfolios and a Certified Receivables Business (CRB) by the Receivables Management Association International. Using cutting edge technology, internally developed proprietary tools, and the vast expertise of its management team, we combine technological strategies with data mining capabilities to identify opportunities not usually found by other asset management firms. The company was founded in 1928 and is headquartered in Northbrook, Illinois.