Frequently Asked Questions

Consumers have questions, as they should. That’s why we’ve provided answers below to some of the most frequently asked questions that we receive. If you don’t see a complete answer to your question here, please call us toll-free at 877-887-4824. A member of our team will be pleased to assist in providing any further clarification needed.

Who is The Bureaus, Inc.?2024-03-26T15:28:17-06:00

The Bureaus, Inc. is a master servicer of non-performing receivables portfolios. We were founded in 1928 and are headquartered in Northbrook, Illinois. We have been owned by the same family since 1978, delivering unparalleled service to our clients and their consumers. We are certified by Receivables Management Association International (RMAI) as a Certified Receivables Business and are members of both RMAI and ACA International. We have decades of experience producing compliant, high-quality services for our creditor partners and delivering exceptional customer service to consumers.

Is The Bureaus, Inc. a collection agency?
The Bureaus, Inc. is a master servicer of consumer receivables.  As part of those services,  we  work closely with collection agencies and collection law firms.

How can I contact a member of The Bureaus, Inc. team?2024-04-15T05:20:53-06:00

The Bureaus, Inc. is open Monday through Friday, 7am to 4pm Central time. Representatives are available to assist with questions and payment processing by phone and by email. To speak directly with a member of our team, please call us toll-free at 877-887-4824. You can also email your questions to our team at [email protected] and an account representative will reply promptly during business hours.

What are my options for making a payment?2024-03-26T14:47:08-06:00

The Bureaus, Inc. offers a variety of convenient options, including secure, online payment portal management with your preferred digital payment method. To access the portal, please visit our payments page.

Is The Bureaus, Inc. a Legitimate Company?2024-03-08T02:52:04-06:00

Yes, The Bureaus, Inc. is a legitimate master servicing company that was founded in 1928 and is headquartered in Northbrook, Illinois. We are members of both Receivables Management Association International (RMAI) and ACA International. Our business is trusted by major national creditors and has been consistently delivering compliant, high-quality services for decades.

Does The Bureaus, Inc. Sue?2024-01-16T11:35:58-06:00

The Bureaus, Inc. reserves the right to manage lawsuits on outstanding accounts for our clients, but we work hard to resolve accounts in an amicable manner by working with consumers. Our team strives to always be available to work with consumers who have questions or concerns.

Is The Bureaus, Inc. hiring?2024-03-26T14:20:54-06:00

The Bureaus, Inc. offers an excellent environment for career development and personal growth. We are always interested in considering compassionate and motivated candidates who might be a great fit for our professional, proactive work environment.
For more information regarding career opportunities with The Bureaus, Inc., please visit our Careers page and click “Apply Now” to complete an online assessment. Our screening process helps potential candidates and our business with identifying the “best fits” for any available openings and helps us to maintain our low turnover rate.

Why would The Bureaus, Inc. contact or call me?2024-03-08T02:58:22-06:00

If you have received a communication from The Bureaus, Inc., it may be in regards to an account in our care. The Bureaus, Inc. is a master servicer for non-performing accounts receivables. Please contact our team for additional clarifying information about the specific communication or account. Please understand in advance that by law, we will need to ask a few questions to verify your identity before sharing personal account information.

Who does The Bureaus, Inc. collect for?2024-03-08T02:53:40-06:00

The Bureaus, Inc. is a master servicer of non-performing receivables portfolios, managing accounts on behalf of regional and national creditors of all kinds. Our team has decades of experience and unique data-driven insights powered by proprietary analytical tools that continually help us improve the consumer experience while achieving business performance goals.

What company is The Bureaus, Inc?2024-03-08T02:54:22-06:00

The Bureaus, Inc. is a master servicer for non-performing receivables portfolios. Our team is committed to compliance and delivering a positive consumer experience. Members of our highly tenured executive team are active in industry thought leadership and advancement, and have earned the Certified Receivables Compliance Professional (CRCP) designation. As an organization, The Bureaus, Inc. has earned the designation of Certified Receivables Business (CRB). This standard requires us to regularly demonstrate our compliance systems and processes to third-party auditors. We are proud to be active participants in RMAI as well as one of the first companies to become certified by RMAI.

What does The Bureaus, Inc. do?2022-07-26T07:43:30-06:00

Founded in 1928, The Bureaus, Inc. is a master servicer for non-performing receivables portfolios. The company is located in Northbrook, Illinois and has been owned by the same family since 1978, maintaining a proud tradition of professional financial management services. Our mission is to be the leader in the recovery of accounts receivable while providing unparalleled service to our clients and a rewarding environment for our staff.

How can I opt-in to receive email/ text from The Bureaus, Inc or its service providers?2024-03-08T02:56:51-06:00

To receive messages on your mobile phone or email from The Bureaus, Inc or its service providers (collection agency or collection firm handling your account), you’ll find a quick and easy form on our Contact Page.

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