Frequently Asked Questions

We understand that consumers have questions. Below are the answers to some of the most frequently asked questions that we receive. If you do not find the answer to your question, please call us toll-free at 877-887-4824. A member of our team will be happy to assist you.

Who is The Bureaus, Inc.?2022-04-29T02:48:52-06:00

The Bureaus, Inc. is a master servicer for non-performing receivables portfolios. We were founded in 1928 and are headquartered in Northbrook, Illinois. We have been owned by the same family since 1978 and provide unparalleled service to our clients and their consumers. We are certified by Receivables Management Association International (RMAI) as a Certified Receivables Business and are members of both RMAI and ACA International. We have decades of experience delivering compliant, high-quality client services and exceptional customer service to our consumers.

How can I contact a member of The Bureaus, Inc. team?2022-04-29T02:49:03-06:00

The Bureaus, Inc. is open Monday through Friday, from 8 am to 7 pm Central time. Representatives are available to help you by phone and by email. To speak directly with a member of our team, please call us toll-free at 877-887-4824. You can also email your questions to our team at info@thebureaus.com and a member of our team will reply during business hours.

What are my options for making a payment?2022-04-29T02:49:18-06:00

The Bureaus, Inc. offers a variety of payment methods, one of which is a secure, online payment portal. To access the portal, please visit our payments page.

We also offer the option to make payments over the phone or by mail. To make a payment over the phone, please call us at 877-887-4824.

To make a payment by mail, please remember to include your account number and mail your payment to:

The Bureaus, Inc.
650 Dundee Road
Suite 370
Northbrook, IL 60062

Is The Bureaus a Legitimate Company?2022-04-29T02:48:15-06:00

Yes, The Bureaus is a legitimate master servicing company that was founded in 1928 and is headquartered in Northbrook, Illinois. We are members of both Receivables Management Association International (RMAI) and ACA International, and have delivered compliant, high-quality services for decades.

Does The Bureaus Sue?2022-04-29T02:48:23-06:00

The Bureaus reserves the right to manage lawsuits on outstanding accounts for our clients, but we work hard to resolve accounts in an amicable manner by working with consumers. Our team strives to always be available to work with consumers who have questions or concerns.

Is The Bureaus, Inc. hiring?2022-04-29T02:48:42-06:00

The Bureaus offers an excellent environment for career development and personal growth. We are seeking compassionate and engaged professionals who fit our respectful work environment. For more information, please call our Human Resources department at 847-328-4300 or email us at jobs@thebureaus.com. To apply online, please visit our career page.

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