February 2021 – The customer service professionals at The Bureaus, Inc. strive to create real connections and to help consumers reach financial wellness. Our team offers convenience, consistency, and compassion by making debt collection technology feel more human and by delivering better customer experiences.
Customer Service Expertise
The Bureaus, Inc. team is trained in technology, processes, and needed information to best serve consumers and provide a positive experience. We focus on continuous learning to foster a corporate culture of empowerment. Customers enjoy working with our team of highly-trained professionals and knowing that they are talking to someone knowledgeable and engaged in helping them towards account resolution.
Flexible Payment Options
Our team wants to help consumers resolve their outstanding accounts. We invite consumers to contact us to discuss their options and come to an amicable solution for both the creditor and the consumer. Our secure online payment tool enables consumers to use a credit card, debit card, or check to make a payment anytime from anywhere.
Helpful Consumer Resources
“We empower our team to quickly adapt to rapidly changing consumer preferences and needs, but more importantly, really identify how to best help our consumers through this challenging time,” Marian Sangalang, Vice President at the Bureaus says. “It’s more important than ever to have a digital extension of our customer service team, provide an updated online presence to accept payments, and provide consumers with valuable resources at their fingertips. We also offer helpful consumer information through our FAQ to make the resolution process easier for consumers.”
We strive to continuously deliver what consumers need most in a streamlined format that is easy to access from anywhere. We combine innovative technology with a seamless interface as a way of supporting the human interaction and expertise that people expect from The Bureaus, Inc. We are committed to providing an accessible website that offers quality content. Users are continually searching the web to look for helpful information to get the knowledge they need and our website offers ways to contact us, resolve an account, or use our services. We help consumers with disabilities to access our online content through our Accessibility tool that allows each consumer to adapt the website to their needs. Our website is in compliance with ADA Title III, Section 508, WCAG 2.1, and more.
Social Media Engagement
The world is constantly changing. New trends, products, issues, and needs emerge every day. In this rapidly changing world, we provide consumers a way to stay informed. Our social media channels offer a quick way to seek information and consume it quickly. We invite consumers to keep up-to-date with The Bureaus, Inc. news and resources through our Facebook and LinkedIn pages.
We make it easy for consumers to get what they need when they need it. The Internet allows 24/7 availability and our YouTube Channel is always there to provide our audience helpful tips. Our instructional videos allow constant access to information on the internet, regardless of the time of day or day of the week.
Our company’s focus is to make the consumer the “center of everything we do” and our teams understand how all the different parts of our business work together to provide consumers with personalized experiences to meet their financial goals. We are proud to deliver the most compliant, exceptional customer service that is the heart of our business and keeps The Bureaus, Inc. connecting with and helping consumers in our changing world.
About The Bureaus, Inc.
The Bureaus, Inc. is a master servicer for accounts receivable portfolios and a Certified Receivables Business (CRB) by the Receivables Management Association International. Using cutting-edge technology, internally developed proprietary tools, and the vast expertise of its management team, we combine technological strategies with data mining capabilities to identify opportunities not usually found by other asset management firms. The Bureaus was founded in 1928 and is located in Northbrook, Illinois.